Genesis Experience Offers Exclusive Customer Programs For Stress-Free Ownership
The luxurious Genesis G90 flagship, and the mid-luxury Genesis G80 launch with customer programs and an industry-best warranty that exceed anything offered in the luxury market. From valet service appointments, to complimentary scheduled maintenance and Genesis Connected Services, the Genesis Experience is designed to elevate ownership, demonstrating that time is the ultimate luxury. These exclusive programs, introduced with the G90 and G80, will be applied to all future Genesis models.
“Genesis cars exude confidence, and it has driven us to design an ownership experience that is personalized, convenient and saves time,” said Erwin Raphael, general manager of Genesis in the U.S. market. “Respect and courtesy are the foundation of the Genesis Experience. We will honor our owners’ time through streamlined processes that put their needs first.”
Vehicle service and maintenance is often a time-consuming chore. Taking this challenge head on, Genesis has completely re-engineered the service experience for its owners by providing complimentary valet service for three years. For their convenience, Genesis owners will have several options for scheduling their vehicle’s maintenance and service: a simple online scheduling system, a call to the dedicated Genesis call center, in vehicle through Genesis Connected Services or via the exclusive Genesis mobile app, which is directly connected to the dealer’s service scheduling system.
And rather than driving to a dealership for the service appointment, Genesis owners can choose to have their vehicle picked up at an agreed upon location of their choice. A complimentary Genesis loaner car will be dropped off, allowing owners to go about their day without interruption. When the service is completed, the customer again chooses the time and location for the vehicle to be delivered.
All 2017 Genesis models include complimentary maintenance, standard for the first three years or 36,000 miles, whichever comes first. This program covers common factory recommended maintenance items including air filter, engine oil, oil filter and tire rotation.