2020 Global Wedding Awards

www.lux-review.com Page 23 and developing our friendly and approachable front of house team. Adding those extra magic culinary flourishes to those stylishly presented dishes is my forte, I am constantly reinventing dishes!” From the office team, to the back of house team, to the front of house team, Touchays are always on hand to give clients a professional and personal service, working to ensure their event runs smoothly. Moreover, as Clare goes on to explain, by recruiting individuals who share the same passion and values as Touchays, delivering a professional service becomes that much easier. “When training our staff, we believe in a step-by-step approach that is personal to every couple and that is what we believe makes us an award- winning company. So, when recruiting we look for staff that do not necessarily have all of the skills but who understand and share our beliefs, as without them every great recipe isn’t possible.” “At Touchays, our clients are always at the heart of everything we do. Our client’s individual requirements always inspire the team to create Inspirational menus and design incorporating dietary requirements to truly bespoke the menu experience. Through this communication with our clients we are able to source new ingredients and learn different techniques to further enhance our repertoire and create dream menus for all our events.” Currently in the wedding industry, with clients requesting different culinary experiences it can be difficult to match their expectations, particularly when so many will be able to research and plan their wedding using a mobile device. However, as Clare goes on to explain, communication throughout the journey is key to meeting client expectations. “Within the wedding industry, communication with the client is vital to understanding their needs. Our customer journey strategy hinges on strong communication and that is one of the major reasons why we have been so successful.” Finally, Clare comments on the future of the business and offers more insight into one or two developments which she is excited to share. “Looking ahead, we are determined to continue working with couples, offering them the perfect wedding catering experience. To help clients find Touchays we have just launched a brand- new website packed full of visually inspiring wedding food, drink and styling ideas. For 2020, we are now offering clients a new package, a full wedding styling, wedding coordination and food and drink offering which enables them to have the full wedding venue experience.” Company Name: Touchays Contact Name: Clare Smith Telephone Number: 07885806066 Web Address: www.touchays.com