Global Excellence Awards 2020

Page 12 LUX 2020 Global Excellence Awards With over 15 years’ experience in manufacturing interior products, Blinds Direct has developed a reputation for high-quality products and excellent customer service. To begin, Darren provides a brief overview of the company and offers more insight into some of its products. “Decades of experience in crafting high- quality interior products has helped us to grow, and we now manufacture over 10,000 products each week. Naturally, our aim is to deliver products to our customers that exceed expectations, both in terms of quality manufacturing and timely, reliable customer service. Visitors to the website can discover our entire range of curtains, blinds, and other interior dressings, including cushions and lampshades, which are made by hand at our specialist facility in the heart of Yorkshire. With thousands of products to choose from, customers are sure to find exactly what they’re looking for.” Since the launch of Blinds Direct, both teamwork and training has formed an integral part of the business’ internal culture. “With our team being the life blood of the company, it’s important that everyone is kept up to date with educational training programmes” Darren is keen to highlight. “New customer service staff for example typically receive three weeks training, and this continues as we launch new and exciting products to the market. Furthermore, our team enjoys specialist training provided by suppliers directly to ensure they are up-to- date while speaking with our customers. To support the wellbeing of our people, we also offer a free employee assistance programme which provides support for mental health on a 24/7 basis. This programme was instituted before the outbreak of Covid-19 to ensure Established in 2017, Blinds Direct offers every home furnishing product from the Interior Goods Direct Group. Having recently found success in the LUXlife’s LUX Global Excellence Awards 2020, we got in touch with Managing Director Darren Green to find out more about one of the best window blinds manufacturers available in the UK today. Blinds Direct Best Window Blinds Manufacturer - UK our team had access to support on a range of issues from mental health to bereavement support, but with the onset of the pandemic this has proved an invaluable resource for our employees.” Without compromising on care or service, Blinds Direct provide high-quality interior dressings in a timely manner. However, operating in the home furnishings industry can bring plenty of competition to the table. Despite this, the company has overcome the challenges presented thanks to its key steps, as Darren points out. “Firstly, we continually invest in our state-of- the-art manufacturing facility in Wakefield, West Yorkshire. This allows our already talented team to grow and strengthen our reputation for quality and speed while exceeding our customers’ expectations. Secondly, we invest in our team and ensure they have all the tools they need to excel. From manufacturing to customer service, and all in between, our people are our top priority. As an online business, our web team do sterling work to ensure the site is as user friendly as possible to give our customers the best online shopping experience. Finally, combined with a quick and efficient delivery service, many of our products are despatched next day which places us in a prime position to deliver the best products and experiences to our customers.” With the world of interior design constantly changing, it’s important to stay ahead of emerging trends. Moreover, as Darren goes on to explain, this is something the company takes very seriously and adopts a diligent approach to. “Colours and patterns naturally evolve so it’s very important to stay ahead of these