LUX Hospitality Awards 2018 Page 25 LUX 2018 Hospitality Awards for different time zones; holidays are for enjoyment and relaxation, and not for waiting around trying to resolve issues. Another important factor is the domain knowledge we have, so that we are always in an ideal position to advise guests where to stay and where to visit for each of our locations. The management of have many years of experience of not only renting villas themselves but also experience of owning villa properties and of course renting them out to wealthy guests. “Fundamentally, our philosophy is that the customers’ satisfaction and enjoyment of their holiday is key, so we encourage all our staff to go that extra mile with each and every renter. Finally, unlike many villa rental companies, we always only work with quality management agencies and not with villa owners directly. Working with management agents allows a consistency and standard of villa presentation which owners simply cannot provide. This means that our customers know exactly what standards to expect from the villa, from the villa documentation, to the WIFI availability, to the kitchen features and even the cleanliness of the pool. They receive the service they expect when they book through us, and that is why many of our guests choose to return time after time.” With the luxury villa market growing as high net worth individuals seek alternative, flexible luxury accommodation,ExclusivePrivateVillas. com has big plans for the future, as Kerrie proudly concludes. “Ultimately, villa rental is currently enjoying explosive growth and whilst generalist sites like Airbnb and Homeaway will continue to grow, we see a need to provide niches in this market. Luxury villa rental demands a much higher level of service and expectation, which is what we have identified and proven, and therefore looking ahead I am expecting the market to fragment into various niches, and in ours aims to be a leader. “In order to achieve this, we are currently on a steep growth curve and adding destinations every month now. We are just at the final contract stage of partnering with one of the top luxury villa management companies in Europe, which will add a further 200 super luxurious properties to our portfolio. These destinations will be announced soon, and looks forward to sharing them with our clients.” Company: Exclusive Private Villas ltd Contact: Kerrie Potts Address: Exclusive Private Villas Ltd, Unit 44, Chichester Enterprise Centre, Terminus Rd, Chichester, PO19 8TX Phone: +44 203 965 2355 Website: