www.lux-review.com Page 35 LUX 2020 Global Hospitality Awards Established when Owner Frank Andrews decided to get out of the corporate world to pursue his passion for coffee, Frankie’s Beans is a speciality coffee roaster dedicated to sourcing and roasting some of the world’s finest beans to make delicious coffees that will fit right into any coffee lover’s daily rituals. Frankie’s sources its beans from farms that are committed to sustainably producing coffees of exceptional quality, establishing a direct trade relationship where possible and paying a premium to ensure all farmers are rewarded for the laborious tasks of farming. As such, Frankie’s is able to contribute to bettering the lives of employees and their communities whilst ensuring that their coffee is not costing the earth. The organisation operates in two principal capacities: wholesale and retail. The wholesale side of Frankie’s supplies coffee to cafés that share their supplier’s passion for delivering exceptional coffee to loyal clients. Consequently, as part of their role as wholesaler, Frankie acts as a business partner to their clients, teaching them about the individual elements that make their coffee great, so that they can share their insights with customers who try a cup of Frankie’s. The team also works with these cafes to help them establish their USP and stand out from the competition as a proud supplier of Frankie’s delicious coffees. Frankie’s Beans is an award- winning, speciality coffee roaster that sources and roasts some of the finest coffees from sustainable farms around the world which are committed to producing only the highest quality of coffee. Operating as a wholesale supplier, retailer and café, Frankie’s comprehensive services are growing in popularity and their inimitable coffee is becoming an intrinsic part of the daily routine of coffee lovers across Australia and beyond. Frankie’s Beans Specialty Coffee Roaster Coffee Roasters of the Year 2020 - New South Wales For retail clients, Frankie’s offers coffees, coffee machines and accessories through its online shop and welcomes customers to its friendly and inviting café at Kings Cross Road in Darlinghurst. Customers quickly become regulars that are always greeted with a warm smile from a personable member of staff who works hard to remember their customers’ names and ensure that they are always satisfied with their visit. Frankie’s is meticulous in its recruitment process, as it relies on its staff to be the friendly face of its brand. The team are all eager to learn and well-informed about all of Frankie’s coffees that are on offer so that they can shed some light on those coffees for their customers. As such, the Frankie’s team works together to develop individually, as a unit, and as a business by constantly trying new things and exploring how they can create an even better product. As a result, Frankie’s has become a firm favourite of coffee lovers across Australia and beyond and many of its coffees have earned awards at the Australian International Coffee Awards. Driven by these successes, Frankie’s is looking to grow, securing a number of new wholesale accounts and investing time in refining their well-renowned online offering. However, like so many others, Frankie’s has felt the impact of the ongoing global pandemic. Fortunately, the firm has not seen any cases within their own team, so they have been able to continue trading throughout and efficiently adapt so as to make the most out of the difficult situation it is currently facing. The wholesale side of business has proven particularly challenging, with many of its clients having had to close, some of them permanently. Many of their clients, however, have actually grown throughout the pandemic, and Frankie’s is doing all it can to support these businesses to continue thriving even in the midst of the uncertainty of 2020 and 2021. This included decreasing prices as Australia first went into lockdown, giving many of their clients a greater chance of survival throughout an unfortunate predicament. Consequently, Frankie’s is also seeing continued success and its global reach is expanding thanks to its reputation, conscientious brand management, and proficient adaptations to ecommerce. Driven always by its love of high-quality, sustainably sourced coffee, Frankie’s is undoubtedly set to become a household name for coffee lovers all across the globe. Company: Frankie’s Beans Specialty Coffee Roaster Contact: Frank Andrews Web Address: www.frankiesbeans.com.au Frankie’s sources its beans from farms that are committed to sustainably producing coffees of exceptional quality, establishing a direct trade relationship where possible and paying a premium to ensure all farmers are rewarded for the laborious tasks of farming. As such, Frankie’s is able to contribute to bettering the lives of employees and their communities whilst ensuring that their coffee is not costing the earth.