Hospitality Awards 2021

Page 16 www.lux-review.com LUX 2021 Hospitality Awards Luxury Concierge Carmel (LCC) curates personalized, unique experiences to the Central California Coast and beyond. Part of the local community for decades, LCC creates memorable moments and private/itineraries that are not available through any other tourism entity. “The team at LCC is made up of exceptional individuals that have made a career in hospitality and decades of experience working in luxury environments,” President and Owner Sunday Spencer said. “LCC collaborates with genuine, dynamic, and creative partners who have the heart of hospitality. Our guests come first. That is the bottom line.” The hospitality industry has undergone tremendous challenges with cancellations and often business closures due to the prolonged hesitancy for many to travel. In response, LCC has focused on the proactive outreach to check in with its clients’ wellbeing and its local partners’ continued health, as well as local and international safety precautions. “Expectations have changed since 2020,” Spencer said. “Travellers understand the need for flexibility. Having a Plan B, and a Plan C, has become part of planning any trip, whether you are coming to the Central California Coast or vacationing in Italy.” Spencer’s luxury concierge service orchestrates additional options and strategies for every contract, by working to negotiate on behalf of the client for changes, substitutions, and travel extensions when applicable. Aug21158 Luxury Concierge Carmel Best Luxury Travel & Concierge Service 2021 - Central Coast of California For months, LCC has worked closely with its local hospitality partners to identify creative ways to stay in business while delivering the same level of luxury experiences for which the company is recognized. A social media campaign assisted with operational suggestions to manage overhead and keep their staff employed while focusing on messaging that was empathetic and in line with a global pandemic. The company’s efforts have created opportunities for a greater level of connection with both clients and hospitality partners. In addition to overnight accommodations to Central Coast resorts such as Pebble Beach Resorts—including golf, spa, and activity itineraries to special events for groups and individuals—LCC’s concierge service builds complete trip itineraries that include dining and attractions with private access. Spencer and her team also work with corporations on meeting planning and special events. Beyond the Monterey Peninsula, LCC has partnered with Favorite Bay Lodge, an exclusive wilderness resort in Southeast Alaska. Favorite Bay is a premier resort perfect for individuals or families looking for a once in a lifetime Alaskan destination experience. In Italy, LCC has partnered with the Etna Wine School, to provide first-class Italian Wine experiences in Sicily. LCC does not offer standardized travel services. Spencer takes a customized approach to every service by uncovering what every client truly enjoys and wants from an experience before the planning of their stay. “It does not matter where you are traveling,” Spencer added. “ Luxury Concierge Carmel prides itself on genuinely getting to know each client on a deeper level to create magical and emotionally impactful experiences that you will remember for the rest of your life.” Before engagement, LCC asks several key questions to identify each client’s personality and past experiences and match their interests to the accommodations, attractions, and experiences in every destination. Once an itinerary is suggested, the LCC team works closely with each of its partners to ensure a personalized and intimate exchange. “Our professionalism starts from the first interaction,” Spencer said. “We thank everyone who calls or writes us and then we ask how we can help. We answer every phone call and respond quickly to every email. Our colleagues and partners are an extension of this ideology. The result is an exceptional travel and concierge service with the best interests of its clients at its heart.” Company: Luxury Concierge Carmel Contact: Sunday Spencer Web Address: www.luxuryconciergecarmel.com Email: [email protected] Luxury Concierge Carmel is a luxury travel and concierge company located in beautiful Monterey County, California. Recognized as the Best Luxury Travel & Concierge Service 2021, Luxury Concierge Carmel is just minutes from the world-renowned Pebble Beach Resorts, Big Sur, Monterey, Carmel-by-the- Sea, 17-Mile Drive and the gorgeous Highway One.