Hospitality Awards 2023

Most Unique Luxury Experiential Travel Provider 2023 - UK Based in London, Untold Story Travel creates bespoke luxury travel experiences, carefully crafted through the art of storytelling, the inspiration behind its name and foundation of its approach to travel. The business is inspired by collaborating with clients to plan life-enhancing journeys based on their desires. Untold Story aims to create seamless and immersive holiday experiences that encourage travellers to forge deep connections with the world around them. Untold Story addresses a growing trend that has seen affluent consumers move away from luxury goods in favour of luxury experiences. The business is passionate about delivering unique adventures and forming deep connections with the destinations that clients wish to travel to. Untold Story attracts a curious, intelligent clientele looking for something exclusive and exciting in their travel journey. Providing a high quality of customer service, the company has a team in London as well as expert teams around the world. Travellers are never truly alone with a team member always on-hand to assist. Trips are tailor-made for the individual, with a personalised service to meet the needs of each client. Whether opening the Vatican museums after hours, setting up heated tents on an Icelandic glacier, with a chef and DJ flown in from Reykjavik for a party under the northern lights to enjoying a private swim with sperm whales in Mexico, Untold Story serves to inspire you to write your own story. Beginning with an initial consultation where a team member will seek to identify what the client is looking to achieve through their experience. A team member will often fly out to the destination ahead of time to make necessary arrangements and fine tune the experience ready for the client’s arrival. With a 24-hour WhatsApp service for clients, the team, in London and on the ground, are in constant communication with travellers. Every client will also receive a beautiful box before travelling containing a surprise gift and their designed itinerary. Since the pandemic, more people than ever are looking to fulfil their bucket list travel dreams. The company are discovering growing interest in lesser-known destinations such as Madagascar, Greenland, Newfoundland, Romania, and Ethiopia. Clients regularly express interest in new destinations and sensational travel experiences. Untold Story Travel are constantly experimenting with new ideas to astound travellers. The business is set to launch more incredible, unique experiences at the end of the year, ready for 2024. Everyone has an untold story, and the team are here to make travellers’ visions a reality. Its luxury travel designers cannot wait to collaborate with clients and inspire them to become the storytellers themselves for their friends and family. For its innovative luxury travel experiences and world-class client service, Untold Story Travel has been honoured as this year’s Most Unique Luxury Experiential Travel Provider – UK. Contact: Mark Allvey Company: Untold Story Ltd Web Address: Phone: + 44 (0) 7762 84 8888