LUX Hotel & Spa Awards 2016 10 LUX - Hotel & Spa Awards 2016 Best Contemporary Boutique Apartments 2016 – Australia & Best City Break Apartments 2016 – Australia “All guests receive a pre-arrival email offering them services such as a personal grocer,” Steven relates with pride. “The guests are able to order their shopping prior to their arrival and have everything sitting in the fridge waiting for when they check in. Our TV remotes are sanitized and vacuum sealed after every departure for the new arrivals. “With services like this, the guest is already being looked after before they have even walked through the door.” On arrival, Steven and the team provide guests with a welcome tour of their suite, along with the tantalising offer of a cheese platter and welcome drinks, which change dependant on seasonality. “For our turn-down service we provide slippers, bottles of water, and chocolates on the pillow with a weather card informing the guests of the next day’s forecast. In our Penthouse suites we also place a bread maker which will bake fresh bread overnight ready for the morning.” The suites themselves are individually outfitted, so that no one is similar to the others, and are outfitted with the hotel’s own custom made carpets, mood lighting, and kitchen amenities from SMEG and Miele. The lobby to the hotel, meanwhile, is an open and airy space, with one corner being covered in a brightly coloured wall art, which establishes from the get-go the ‘Dare to be Different’ tone that the hotel hopes to impress upon all of its guests. “We have only 12 suites, therefore the service we provide our guests is personalised and we always strive to be unique in every way with our slogan being ‘Dare to be Different’. The service that the guests receive on arrival is unique and personalised and ensures a memorable start to their ADGE experience.” The design of ADGE Hotel was based on the surrounding area of Surry Hills and each apartment is a reflection of the bold, individual character of this inner city suburb, and furnished in the styling of Sydney’s upscale lifestyle. Due to the design the guests are able to grasp the feel of the area and it creates an excitement to go out and experience and explore the affluent neighbourhood of Surry Hills, which is home to a diverse range of cafes, bars and restaurants, and is within easy walking distance of the Central Business District. Daring to be Different lux ADGE Hotel is the ultimate lifestyle hotel for the 21st Century, with its urban adventure and daredevil design. ADGE Hotel offers a collection of fully- serviced apartments, each with two bedrooms and two bathrooms, right in the heart of Sydney’s pulsing inner city. The hotel enjoys a mix of clientele, ranging from leisure guests, corporate guests and also tourists, and its day- to-day operations are overseen by the scrutinising eye of General Manager Steven Gargano. Company: ADGE Hotel Email: [email protected] Phone: +61 2 8093 9888 Web Address: Address: 222 Riley Street, Surry Hills, NSW 2010, Australia Building upon this, Steven further remarks upon the hotel’s position within the metropolis that is Sydney. The historic hub of Australia is, he notes, definitely experiencing a resurgence with more hotels moving online. “International arrivals into Sydney are going up, and with the opening of the International Convention Centre Sydney in Darling Harbour, this will only continue to grow. We are already seeing major enquiries from the MICE market.” While the owners of ADGE Hotel have no development plans at present, they will continue to listen to the needs of their guests and develop their service accordingly, just as they have always done. An important facet of this lies with the hotel’s devoted team. “We have a fantastic team at ADGE! Everyone involved in the ADGE team are passionate about providing our guests with an unforgettable experience. They are all continuously reminded of the importance of providing each individual guest with a unique and personal service and to ensure each suite is in perfect condition at all times. Positive feedback is recognised at team events and encouraged on a daily basis. Having been in the industry over 35 years, Steven notes that the expectations of the hotel’s guests have definitely risen. “Guests are savvier and know what they want,” he comments. “Guests now prioritise service over facilities when looking for accommodation. To meet this developing environment our staff are regularly given onsite training on how to meet guests’ expectations. “Within the accommodation sector in Sydney there is much more of a demand for upmarket, deluxe suite accommodation with self-catering facilities available. Whilst 99 per cent of the guests do not use these facilities, they like having the freedom of knowing that it is available for them.” With this is mind, the job of any hotelier worth his salt has to strive to meet every conceivable demand from customers that is within their power. “We have just introduced an online Guest Portal which contains all information guests will need during their stay such as room service menus, local eateries, bars, things to do and much more. The compendium is loaded onto a tablet which is placed in the room for the guests to enjoy at their own free will. Each room includes a smart TV and also touch screen telephones.”