LUX Hotel & Spa Awards 2016 56 LUX - Hotel & Spa Awards 2016 Most Romantic Retreat 2016 - Falmouth & LUX Recommended for Spa Treatments - Falmouth Although there are many unique selling points at The Greenbank, it is the things which have always been here that we seek to protect and preserve for future generations of visitors. The hotel boasts stunning views across the harbour and out to sea, along with a unique and romantic sense of history and heritage. Naturally we also take pride in the fact that we are the only hotel in the UK mainland to offer our own directly accessed private pontoons, plus 67 moorings and a listed quay for the use of guests and day visitors. Our 2 AA Rosette restaurant and bar have been completely and lovingly refurbished, re-branded and relaunched recently, to create a vibrant and luxurious ‘water’s edge’ dining experience. We take pride in sourcing all our meat, dairy, vegetables, fish and seafood from the south west corner of England. Only the very best of Cornish produce is used wherever we Most Romantic Retreat 2016 - Falmouth & LUX Recommended for Spa Treatments - Falmouth can, to present regularly changing breakfast, brunch, bar, lunch, afternoon tea and dinner menus. Our visitors have voted with their feet and we’ve never been busier, so our guests clearly love these changes for the better! As well as the restaurant, we have completed a thorough refurbishment of the hotel in the last year – an ongoing process that focusses on any weak links in our fabric. We’ve enjoyed much success over the last 12 months, and our quirky quayside pub The Working Boat (which was established in 1876 before running into disrepair in the mid-1990s) is once again thriving since it reopened last summer. With an authentic Cornish atmosphere, free pontoon use for our patrons, and fifteen beers and ciders on tap (including our very own ‘Working Boat’ brew) – it’s truly unique selling point for us. Another addition is our spa treatment room – our expert spa therapists pamper guests with feel-good massages and facials, which all feature Spiezia’s Cornish artisan and organic skincare products. Behind all this success is the hard work of all our loyal staff. Our staff retention rates are amongst the very best in the country which I feel demonstrates that the team are happy and motivated – this is a significant key to maintaining happy customers and strong repeat business. Across all areas, each and every member of our staff is empowered to ‘go the extra mile’ for our guests at every touch point. We are consistently living up to our reputation as the only refined waterside hotel locally, with a real sense of discovery for the discerning guest who wants luxury in a captivating setting. Ultimately, we aim to be the best around at providing authentic, genuine and proper Cornish hospitality. We’re transparent and genuine in what we do, and make no claim to be anything we are not, ensuring visitors expectations are met always, and exceeded often. Whoever the guest, we ensure the warmest Cornish welcome, exceptional customer service and sincere, consistent hospitality is provided for each and every time. Hopefully this approach should help to protect the hotel for the next 400 years or more. The Greenbank Hotel in Falmouth, Cornwall is a luxurious 4-star hotel steeped in history, being the town’s oldest hotel, established since the 1640s. We spoke to Ben Young, General Manager at The Greenbank, to find out how they provide only the very finest in Cornish hospitality. HO160058 Company: The Greenbank Hotel Name: Ben Young Email: [email protected] Web Address: Address: Harbourside, Falmouth, TR11 2SR Telephone: 01326 312440