LUX Hotel & Spa Awards 2016 66 LUX - Hotel & Spa Awards 2016 Best Day Spa & Beauty Salon 2016 - West Sussex Mi Spa offers a Beauty Lounge, Skincare Clinic and Wellness Centre, each of which caters to a specific aspect of guests’ wellbeing so that they leave feeling rejuvenated and refreshed. Ann depicts the strategies the spa undertakes to ensure that guests always have the best possible experience when they visit Mi Spa. “Our aim is to make each visit to Mi Spa a memorable one for all the right reasons. To achieve this, we ensure that our staff are happy in their work and that our environment is conducive to delivering high quality treatments. We maintain very high standards and provide regular staff training to ensure adherence to those standards. Our loyal clients are requested to tell us what we are doing well and where we could improve.” This client focused approach starts from the moment a new client walks through the door, as Ann outlines. “At Mi Spa we pride ourselves on providing a consistent experience whenever they visit us for a treatment. All team members are trained in the client journey when they join and from time to time as we seek to improve even more. Each guest is greeted with a smile by our receptionist who offers them a hot or cold drink.” Best Day Spa & Beauty Salon 2016 - West Sussex Looking ahead, Ann is eager to emphasise her optimism for a bright and prosperous future as the firm aims to share its knowledge and grow, whilst maintaining the high standards which it has come to be renowned for. “The future of Mi Spa will be to continue to provide the best service possible, the best products possible and the best advice as possible. We are keen to share our knowledge through our training academy and this will play a major part in our expansion plans. We want everyone to look, feel and be their best. Mi Spa prides itself on being Horsham’s most relaxing, family run day spa and beauty salon. We spoke to Ann McDonald to find out how the firm achieves the revitalising atmosphere that has clients coming back for more. HO160023 Company: Mi Spa Limited Name: Ian and Ann McDonald Email: [email protected] Web Address: Address: 33 Carfax, Horsham, West Sussex, RH12 1EE Telephone: 01403 250777 “Overall we see a future in providing more treatment courses whereby we combine different supplier treatments and products into an integrated skincare solution. We believe that this will be a large differentiator for us going forward. We will also be launching an innovative offering to our loyal clients which will encourage more regular visits in exchange for higher value treatment and product offerings. All of these developments point towards an exciting future, and we look forward to the opportunities this will provide our salon.”