LUX Hotel & Spa Awards 2016 68 LUX - Hotel & Spa Awards 2016 Best 5* Resort – Portugal & Most Dedicated Staff 2016 The upscale, luxury resort based 1.8km from the beautifully sheltered and sandy bay of Praia de Carvoeiro is the perfect relaxing Algarve getaway. It is the combination of wellbeing where luxury, comfort, tranquillity and leisure all form for the perfect family holiday, or a romantic getaway. The resort, which opened in 2008, is ideally located 45 minutes from Faro Airport and a short distance from the picturesque beaches, intriguing caves that pepper the coast and some of the best golf courses in Europe. Margarida adds, “The Monte Santo Resort is a five-star development specifically designed for those looking to enjoy exclusive holidays. Our guests are families during the school holidays, couples and golfers during the other seasons”. The resort prides itself on the fact that they have a high percentage of guests return year after year. Margarida says this is because, “We know already the preferences of our guests. We always provide the amenities that they are used to having when they stay with us. Examples include but are not limited to; newspapers, VIP treatment upon arrival, late check-out, toys for the children and of course, a warm welcome”. The staff and hotel did not earn their awards without hard work and a sterling service. The staff always greet guests with a friendly welcome and always call them by their names. They also make sure to explain the characteristics of the resort and be available at the guests’ beck and call. Best 5* Resort – Portugal & Most Dedicated Staff 2016 Margarida describes the team at the resort, “We have a dedicated team of staff that are extremely well- trained in order to focus on the guests’ needs. Our internal program focuses on reaching goals for every department. If the department are achieving their goals, the staff will receive a bonus. This works as a very good motivational tool”. The Monte Santo Resort can boast of ‘record breaking’ hotel bookings, golf rounds, and passenger numbers at Faro Airport last year. This has been seen in line with statistics for Algarve’s hotel industry, which shows that Algarve hotels received 16.6 million bookings in 2015 – a 2.5% increase from the previous year. The resort attracts many tourists from General Manager Margarida Almeida explains to LUX how the Monte Santo Resort keeps guests coming back for more. HO160007 Company: Monte Santo Resort Name: Margarida Almeida Email: [email protected] Web Address: Address: Tourist Village Monte Santo Rua João Paulo II. 8400-556 Lagoa Algarve, Portugal Telephone: +351 282 321 000 around the globe; the most to frequent are from the UK and Portugal, followed by Germany, Spain, the Netherlands and Ireland. Guests can also enjoy the newly-improved Wi-Fi connection, Smart TV’s in the rooms and even a handy app, which helps guests communicate with the Monte Santo Resort when they have made a reservation. This has furthered the goal to increase communication with their guests. In terms of what the future holds, Margarida explains, “Very soon this year, we will remodel our interior decoration in all of our suites. We will also focus on the UK due to the Brexit situation”.