New Year 2019

102 FO180118 Part of the MTY Group, Thai Express is quick- service restaurant specializing in flavourful and authentic Thai cuisine. Having recognised the brand as Best Thai Restaurant Franchise - North America, we profile it to learn more and explore the secrets of its success. For over 35 years, the MTY Group has been increasing its presence by delivering new concepts in franchising restaurants and making acquisitions and strategic alliances that have allowed MTY Group to reach new heights year after year. Among these is Thai Express, the leading quick casual brand dedicated to serving Thai cuisine. Customers from North America and beyond have embraced the brand as an ambassador of the exciting food of Thailand, consequently making Pad Thai as common as hamburgers. The brand’s unique appeal is rooted in combining traditional Thai cuisine with new-world design and flavours. Thai Express believes that great food can only be made from the finest and freshest ingredients. As such, they strive for excellence in food quality and customer service by taking immense pride in the meals that they serve to their valued customers. Their food is freshly made to order, using authentic Thai recipes and ingredients which are cooked fast at a high temperature in a wok for delicious meals and great flavours. Ensuring top quality, regular visits and audits are done by the group’s regional BDC (Business Development Consultants) to reach their standards. Thai Express’ core values are reiterated in all their practices, from operations to service, so that every client receives both delicious food and an exceptional quality of service. Taste Thai Express : Fast and Flavourful Authentic Thai Food! This focus on quality, combined with the brand’s dedication to offering an authentic Thai dining experience and making memories rather than just meals, has led it to achieve its strong market presence globally. In alignment with its core value of quality and combining the right people, process and product, Thai Express only hires staff that are naturally incorporate these core values, along with the other pillars in the brand. Once they become team members, staff are supported at all times, and the same compassion that they show to their clients is offered to them by the group. Newsletters, memos and regular visits from head office ensure that they are constantly aware of new developments and feel supported at all times, allowing them to provide their clients with the support they need and implement the brand’s values at all times and in every situation. Ultimately, as an innovative and dynamic group, looking ahead the MTY Group is seeking to adapt around emerging trends in the food and drink sector by pioneering more healthier options and alternatives to appeal to every lifestyle, as well as answering to the demand for eco-friendly packaging. All of these developments will allow both the group as a whole and Thai Express specifically to grow and flourish over the years to come. email: [email protected] Facebook: facebook.com/THAIEXPRESS/ Instagram: instagram.com/thai_express Twitter: twitter.com/thaiexpress Website: thaiexpress.ca