20 Nov22572 Most Unique Superyacht Charter Business – Australia & LUXlife Customer Service Excellence Award 2022 Phoenix One is a name which exudes power, agility, and finesse that’s precisely what the team behind this bespoke product offer. With unrivalled world-class luxury charter experiences at your fingertips thanks to this impressive superyacht, you can experience true luxury whenever you like. Recognised for their efforts in the Nautical Tourism Awards 2022, we caught up with Virginia Buttula to find out more. The Eastern and Northern seaboard of Australia offers some of the world’s most exotic sites, showcasing stunning coastal views in world heritage reefs in exceptional detail. To match the natural beauty of this incredible part of the world requires a craft which can offer comfort unlike any other. Phoenix One is that superyacht, custom designed to meet the precise needs of clients. This 35 metre Benetti designed luxury superyacht has everything that you might need to see the glorious sights of Australia. We asked Virginia what lies at the heart of the service provided by the Phoenix One team. “Many of our guests are looking for family holidays and want to create memorable experiences with their loved ones,” she says with a smile. “As a luxury product and service our guests are often experienced high-end travellers. As such it is essential, we match our services to their expectations.” Of course, the level of service offered by the team is matched by the care which they take in ensuring the wellbeing of their guests and staff. “We operate in the Great Barrier Reef and sensitive environments. As such we take proactive action to reduce our impact in these areas,” Virginia tells us. “Everything from our selection of cleaning products to waste management, to on-water activities has a considered approach.” In such a gorgeous environment, on a vessel which is designed specifically for the purpose, the final element that sets Phoenix One apart is the crew. “Our crew are selected for their yachting and life experience, maritime expertise, customer service focus and ability to work within a tight-knit team,” Virginia explains. “As the crew are living together onboard for extended periods of time, they become a family and rely on each other for support and encouragement. We celebrate their achievement, awards and are proud of the culture they have created which allows them to deliver exceptional service to our guests.” No one knows this better than the Captain, Kyle Rose, who’s immense experience has allowed him to push the boundaries of what breath-taking customer care is to even the most seasoned of travellers. Looking ahead, it seems full steam ahead for the Phoenix One team. Their vessel can take them to the most exciting locations, exploring the hidden secrets of Australia’s vast and beautiful coastline. “We have some exciting new cruising locations planned, including Princess Charlotte Bay, The Kimberley’s in 2024,” Virginia tells us excitedly. “This region offers unparalleled natural beauty, much of which is only accessible by water, and we are excited to offer a range of itineraries for this must-visit region.” This location isn’t the only addition to the team’s impressive repertoire. “We have added to our experience two new chase boats to our offering,” Virginia explains, “which enhances the guest experience when on Phoenix One. These are called The Whaler and The Tin Man.” These new vessels now offer our guests multiple bespoke activities including fishing, beach and hiking excursions, scuba diving, and snorkelling. Such careful consideration of customer needs is why the team continues to be in such high demand. When looking for somewhere new to go, the offering of the Phoenix One team must be your first port of call. They stand apart for their incredible attention to detail, with an eye for exceptionalism that keeps people coming back. We celebrate their achievements and cannot wait to see how this team continues to delight and amaze people from around the world, as they showcase the very best that Australia has to offer. Company: Phoenix One Name: Virginia Buttula Email: [email protected] Email: [email protected] Web Address: www.phoenixone.com.au
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