Resorts & Retreats Awards 2020 Page 29 LUX 2020 Resorts and Retreats Awards In the charming and picturesque village of Imerovigli a timeless experience awaits guests of Iconic Santorini. With its spectacular hillside setting, this tranquil retreat offers clients breathtaking views of the Aegean Sea. To start, Dale gives us a brief overview of the hotel and offers more insight into the type of clients it typically welcomes. “Situated at the highest point of Santorini’s volcanic cliffs, our haven of tranquillity is perched a thousand feet above the Aegean Sea on one of the world’s most romantic islands. This boutique cave hotel graces the postcard perfect village of Imerovigli at the highest point of the historic caldera, offering nineteen Greek-style residences tucked into the original handmade caverns of the volcanic cliffs. Tastefully decorated in distinctive Cycladic architecture, everything from the property’s design to sumptuous furnishings and specially selected amenities are Greek-inspired.” The Cyclades hospitality industry is a very competitive one to operate in, however as Dale goes on to explain, the hotel’s warm and welcoming atmosphere has arguably been the most telling factor behind its popularity. “The Iconic family ensures that visiting friends are welcomed to our serene residential atmosphere, giving them the feeling of visiting the home of a Greek friend. Each of our enchanting residences capture the spirit of the caldera, where traditional cave accommodations combine the finest in contemporary amenities and authentic styling. Plush amenities include heavenly all-natural COCO-MAT® 4-layer beds and luxurious Aēsop® bath products.” With its guests all having different preferences in regards to dining and activities, the hotel is well adept at recommending options for all concerned as Dale explains further. “All visitors are treated as individuals according Iconic Santorini is a boutique cave hotel situated in the romantic and idyllic islands of Santorini. Following its well-deserved success in the Resorts & Retreats Awards 2020, we caught up with Dale Moffitt to find out more. Iconic Santorini Best Luxury Mediterranean Boutique Hotel 2020 to their own preferences. The Guest Services team are well experienced ambassadors of Santorini and reach out before arrival to understand these needs in order to recommend dining, activities, and sights for a memorable Santorini experience.” Regarding recruitment, although training is particularly important for new team members, the hotel value an individual’s personality more than anything else as Dale points out. “To be considered for inclusion in our unique family atmosphere, we look at the individual’s personality, and character before experience. From there, we are then able to provide training to ensure our hospitality is genuine and from the heart.” Finally, Dale comments on the hotel’s future prospects as we look ahead to 2021 and beyond. “COVID-19 has obviously resulted in less tourists coming over to visit us last year, however we are hopeful that the local hospitality industry will return to popularity in the near future.” Company: Iconic Santorini Contact: Dale Moffitt Website: