Resorts & Retreats Awards 2021 Page 5 Page 4 LUX 2021 Resorts and Retreats Awards LUX 2021 Resorts and Retreats Awards Hotel Grand Windsor - built in 1928, our heritage building is superbly situated in the heart of Auckland’s Queen Street, the city’s most vibrant and dynamic precinct offering a wide range of chic hospitality, world-class entertainment and luxury retail. Hotel Grand Windsor is the perfect blend of classic and art deco designs with sumptuous accents of elegance and charm from a bygone era and is proudly New Zealand owned and operated. The boutique hotel has been meticulously and extensively refurbished in order to offer a unique level of luxury that will ensure you feel relaxed and cared for. The 5-star luxury hotel is a well-oiled operation that caters to a mixture of leisure travellers and corporate guests alike. Located in the heart of Auckland’s Queen Street, the hotel itself is in a prime position in Auckland’s CBD yet surrounded by local charm. The hotels luxury services and amenities include a state-of-the-art gym, jacuzzi, sauna, which is available for private bookings for guests. The hotels in-house restaurant, Cooke’s, is nothing short of outstanding. Guests can enjoy brilliantly crafted dishes from the kitchen of highly talented chefs, focusing on nourishing wholefoods on their menu and featuring signature dishes with a modern twist. Hotel Grand Windsor, and indeed CPG Hotels in general, celebrates diversity. It is forever thankful to its highly diverse and exemplary staff, who have a passion for hospitality, client service, Jun21383 CPG Hotels Hotel Grand Windsor - Best Luxury Boutique Hotel 2021 - Auckland and being the best of the best in the region. With its consistent training, it ensures it can thank them with constant upskilling and education that will allow them to get a leg up in the industry, making each of them fiercely competitive in their own right, and resulting in top-class staff who value communication across departments and keeping customers at the forefront. Staff are the heart and soul of the business. CPG Hotels is always looking out for people who will fit into this mentality nicely, excited to welcome new faces into the fold and working with academic institutes to offer internships and CPG Hotels is one of the largest privately owned hotel groups in New Zealand, and certainly one of the most outstanding. With a collection of 12 premium properties, boutique in nature and exemplary in service, each has its own history, character, and style, ensuring that CPG Hotels has something for everyone in its offering. In 2020, CPG launched Fable Hotels and Resorts, a tailor-made selection of properties offering 5-star luxury, imbued with local touches and artful details. career placements in order to shape the young minds who will be the future of hospitality. Of course, even with such a brilliant business model and staff under its belt, they found Covid-19 a challenge; the hospitality sector was hit hard across the board, and many revenue streams were aversely affected, making for significant hurdles that could not have been foreseen. With the New Zealand border closed, it experienced the loss of its international market segment. Although this was worrisome, it allowed the business to regroup and find ways to help with the pandemic – changing their strategy to target the domestic market in order to drive local tourism. Hotel Grand Windsor has been working with Accor in order to establish an #ALLSafe cleaning standard. The new cleaning rigour, and the work that has been put into developing this into one of the strictest procedures available, lends it clients the peace of mind that they need in order to be sure that a stay at the hotel will be as safe as it is luxurious. Focusing heavily on the safety of staff, guests, and partners, it has not only survived the pandemic, but reinforced its title as one of the best hotel chains in the country. In December 2020, the first full-service luxury Fable Hotels and Resorts property opened – Fable Dunedin. With 50 luxurious guest rooms and suites, and three elegant conference rooms that can cater for up to 250 delegates, the hotel’s refurbishment to Fable Dunedin celebrates the beautiful heritage details of the property, nicely set against the modern comfort and design of the interiors. Adding to the experience is The Press Club restaurant and bar, named as a tribute to the city’s first press club in the 1870s. There, poet and author Thomas Bracken hosted discussion and debate among literati, journalists and business owners. As a celebration of that sophistication and frivolity, Fable group executive chef Jinu Abraham prepared a menu sourced heavily from local suppliers alongside an extensive whisky menu. It’s all enjoyed in a modern, intimate dining room dressed in textural and tonal elements where Christian Lacroix carpet is a hero feature. Convivial and striking yet relaxed, The Press Club has become go-to for guests and local residents alike. Fable Dunedin sets itself apart from the others with its distinctive take on Southern Hospitality. It welcomes each guest with a seasonal drink and bite, providing them with elegant rooms that are equipped with exemplary features that befit a modern market, such as chrome-cast, climate control, tablets for communication and information, and more. The Fable brand even carries with it a signature fragrance, and a Les Clefs D’Or accredited Concierge is available to aid guests at every turn. For CPG and Fable, no request is too big or too small, and it displays its dedication to client satisfaction from the very moment a customer walks through its doors, right through to the time they check out. In further excellence, in-line with their commitment to ensuring each hotel has its own distinctive charm and unique elements, Fable has made itself famous for its High Tea; the offering is delicious and sumptuous, an upmarket experience that will stand out in the mind of any guest.