www.lux-review.com Page 43 LUXlife 2022 Resorts & Retreats Awards The only specialist in small luxury cruise experiences in the Galapagos Islands, Golden Galapagos operates four luxury catamarans: Endemic, Elite, Ocean Spray and Petrel. The company’s fleet was custom designed and built to meet the expectations of its discerning guests. This has set a new standard for luxury cruises in the Galapagos. Each catamaran is both spacious and comfortable. One stand-out feature is the panoramic view of the islands from each suite. Private outdoor balconies also supply sweeping ocean views. And travellers are inspired to form an intimate bond with the islands and their incredible wildlife. Interconnecting suites area available for small groups and families. Excursions are a special feature of each trip, with guests being provided with all the equipment they need. This includes GoPro action cameras, binoculars, yoga mats, snorkelling gear, and wetsuits. Washington tells us: “We plan our cruises based on the input of guests, destination experts, and experienced crew members. We offer unique, well-thought-out itineraries led by experienced guides. We want every guest to have an unforgettable travel experience.” The company prides itself on its painstaking attention to detail. Washington says, “At Golden Galapagos, we see ourselves as a dream factory – a place where we make dreams come true. We aim to surpass even the highest expectations by customising the cruise for each of our discerning guests.” Subjecting each catamaran to a scrupulous maintenance routine ensures optimal Golden Galapagos is a full-service cruise operator specialising in luxury cruises in the Galapagos Islands. With over two decades of experience, Golden Galapagos partners with luxury travel companies and tour operators all over the world. We speak to Marketing Director, Washington del Pino, to find out more. Jun22187 Golden Galapagos Cruises Best Luxury Cruise Company 2022 - Ecuador operating conditions at all times. Having a branch office on the islands helps Golden Galapagos to guarantee operational service coverage too. Staff on each cruise includes a Cruise Service Officer whose sole aim is to make sure guests are happy. Golden Galapagos is always on the lookout for experienced commercial staff for its main office in Quito, Ecuador’s capital city. Washington explains, “We’re always interested in speaking to candidates with expertise that compliments the existing team. Quality and service improvements are always high on the agenda. Our teams need to be customer focused and understand how each task contributes to our clients’ satisfaction.” Crew members receive regular training to refresh their professional knowledge. This can include learning new techniques and how to apply new technology. Last year, Golden Galapagos brought on board a native English speaker to help the crew improve its English skills. Currently, Golden Galapagos is working towards carbon neutrality. Having started the initiative in April this year, the company now subscribes to green practices to offset its carbon footprint. Golden Galapagos is training all staff on its corporate responsibility to help protect the planet. Washington explains, “This is a very ambitious project for our company. Achieving this certification will make us the first cruise operator to reduce their carbon footprint to neutrality.” Since restrictions caused by the COVID-19 pandemic were lifted, Golden Galapagos has seen more demand for its services than ever before. The entire fleet, including the latest addition, catamaran Petrel, which joined in July this year, is now running a full itinerary. Washington says, “We now have four stunning yachts, delivering the most comprehensive guided expeditions in the Galapagos Islands. We’ve also launched our new branding and logo to mark our rapid evolution.” Contact: Washington del Pino Company: Golden Galapagos Cruises Web Address: www.goldengalapagos.com
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