Restaurant & Bar Awards 2021 Page 5 LUX 2021 Restaurant & Bar Awards emphasis on its interior atmosphere and the customer service it offers its region, whether a customer is eating in or ordering a takeaway. It prides itself on its friendly, helpful, and knowledgeable staff, all of whom are happy to help a customer however they need. Whether it’s explaining an item of the menu, giving recommendations, or taking the order, they work with a professionalism and insight. The interior of Goya Thai Bistro is also another important element it has cultivated to create a welcoming atmosphere. When a customer walks through its doors, it is important to Goya Bistro that they feel the warmth and energy of a family restaurant, facilitated by beautiful interior design that reflects the classic feel of Northern Thailand. Its décor is chic, with clean lines and an uncluttered look that guides the eye elegantly. In this way, Goya Thai has managed to blend the lines between the traditional and the contemporary seamlessly. This reflects how the restaurant operates as a whole; whilst it serves authentic Thai food based on traditional recipes that over time have become a staple, it operates with modern innovation and efficacy. It therefore has ensured that it has not stagnated, and actively shows its dedication to remaining fiercely competitive. Consequentially, its interior and ambience are things it has received many compliments for. This is often reflected in the glowing reviews it receives from customers, found on review websites and platforms across the web. For instance, on TripAdvisor, Goya Thai stands strong at 4.5 stars out of 5 with 218 reviews, an exemplary ratio that it is proud of. Furthermore, it received the Travellers’ Choice Award from this platform in 2020 for its work in consistently high standards, excellent food, and charismatic service. The reputation it has developed over time is also something that has gotten it noticed by its local community. The more locals who visit it, the more who visit as a result, as word of mouth travels fast. Many of its satisfied customers have since become regulars at the restaurant, a sight which it is extremely happy to see. The authenticity is also something its customers appreciate. Due to it having been founded on the passion of Goya herself and her history deeply entwined with the culinary arts, clients can feel the enthusiasm that weaves its way through every element of this Bistro’s work, and the traditional recipes give it a prestige that is hard to find elsewhere. It also takes great pride in blending traditional Thai cooking techniques and recipes with local produce. Supporting its locality and ensuring that it is using only ethical ingredients, it believes in using the freshest ingredients, such as British meat and organic produce. It also doesn’t use MSG in its cooking. Its blend of spices and technical knowhow is what gives its cooking the perfectly balanced flavours it has become known for.