Winter 2019

35 Sep19519 Become the Best Host in the City MyRentalHost, is a dynamic award-winning hospitality management company, handling short-term and mid-terms rentals for tourists and guests in the beautiful beehive of Barcelona, where the company is based. Since their inception in 2011, they’ve focused on helping homeowners, landlords and property investors become “the best host in the city,’ under their management, thanks to innovative rental strategies, new methodologies and personal attention to detail. Following the firm’s success from the 2019 Hospitality Awards, we’ve taken a closer look to find out how MyRentalHost has won their impressive reputation in the industry as “Best Apartment Rentals Management Company - Barcelona’’. “Our aim is to deliver the best experience for both the guests and homeowners, by offering our clients a tailored property management service, with affordable interior design solutions, listing optimization and intelligent pricing systems, which deliver an average of 30% higher yields than our competitors,” says the Argentine native, Agustin Villafañe, Founder and Co-Owner of MyRentalHost. Adding with a smile, “We know how to create a positive emotional response in our properties. Plus, we love meeting people from around the world and making them feel welcome and taken care of. It’s a source of pride for us.” MyRentalHost is a team of local experts, offering efficient solutions to the complex logistical operation of coordinating housekeepers, fresh linens, key handover, personalised check-ins, 24hr emergency contact and maintenance services. In addition, the company offers dynamic pricing strategies, focused homestay city guides, interior design, guest experience and, perhaps crucially, their hospitality expertise in each city. As one of the forerunners in their competitive field, the team at MyRentalHost are avid homestay experts. Co-owners Villafañe and his English partner, Victoria Williams, Co-owner and Design Director have lived in over nine cities around the world – from his native Buenos Aires, to her native London and were early adopters the sharing economy movement and rental platforms such as Airbnb. As such, short-term property management seemed a very natural step for them. Victoria describes: “Our own vast travel experience has given us a firsthand insight into understanding and anticipating our guests’ needs and desired comforts in a rental stay. We hope to create truly memorable experiences, so we always go a step beyond to offer the most catered, personal and reliable service. That in turn, has generated fantastic reviews, which earns good returns. We deliver increased yields for owners by offering an efficient, hassle-free and completely transparent service coming from a global, professional perspective to our local community.” With over 80 successful short-term rentals in Barcelona, Sitges and the Costa Brava, they have recently extended their expertise across the shores to Buenos Aires. MyRentalHost Buenos Aires focuses on luxury short-term rentals and offers high-end hospitality services to its guests. Unlike many other Property Management companies, MyRentalHost fully embraces new technologies with a desire to constantly improve their service. Keeping up-to-date with trends in travel, lifestyle, homestay and the greater hospitality industry is something the team at MyRentalHost is extremely passionate about. In order to do so most efficiently, they’ve gone as far as creating and developing their own software program and property management system, called “Mr H”. This dynamic and intuitive platform is for both in-house and client use, facilitating everything from calculating tourist taxes, to managing check- ins, to making travel for families easier with options such as ordering baby goods from the arrival form. For property owners, Mr H makes it simple for them to review performance, track maintenance works, comply with local laws and enjoy full transparency of earnings and tax calculations. For MyRentalHost, Mr H is an indispensable tool for daily operations, seamless guest communication, coordination between housekeeping, maintenance and the check-in teams to tracking flight delays. Environmentally conscious, MyRentalHost also uses only ecological cleaning products and are committed to reducing environmental impact. The 5-star housekeeping team use Mr H’s 120-point curated checklist of cleaning tasks to ensure every clean is done to perfection. Good practices also come with good taste, as MyRentalHost offers specialised interior design services by Victoria, often starting from scratch on newly acquired investment properties. With her professional background in fashion design and knowledge of interiors, she is able to deliver on budget bespoke design solutions, that typically see an increase of some 40% in earnings. The future for MyRentalHost is an exciting one, as MyRentalHost continues to lead in excellence and expand with new properties in both Barcelona and Buenos Aires and their surrounding areas. So, what is the secret to being such a successful host? As one sees from Agustin and Victoria and their team, it’s not just their trustworthy service and technology, ultimately, it’s what we all want from a great host: a warm welcome. Barcelona HQ Contact: +34 931 65 10 10 / +34 601 105 683 Email: [email protected] / [email protected]