Winter 2023

KAILO: Australia’s Top Wellness Destination Established in 2018, KAILO is one of Australia’s leading wellness brands, bringing its customers a range of award-winning bespoke products and services related to health, beauty, and skin. For its continued excellence, the company has been named Best Luxury Wellness Brand, Australia, in the Global Luxury Hotel & Spa Awards 2023. Here, we dive into what makes KAILO stand out in an increasingly competitive market. Since the very beginning, KAILO’s vision has been to provide world-class wellness treatments, products, and services to the Australian market. Having spent some time in the US and Europe, Kath Merlo and Kristy Morris, Co-Founders of KAILO, noticed the country’s need for a luxury holistic and science-based destination for wellness offerings. Inspired by their longstanding passion for health and wellbeing, the pair set out to create a space and brand that they would seek themselves. KAILO’s journey began with the launch of its flagship luxury wellness medispa, located on the first level of The Calile Hotel in Brisbane. With a team of more than 40 therapists, practitioners, and leading experts, KAILO’s medispa combines traditional wellness philosophies with the latest in world-class techniques to deliver a myriad of services. The brand takes clients on a unique journey to achieve skin health, lifelong wellness, and their medical aesthetic goals, giving them the confidence to look and feel their best. Over the last five years, KAILO has grown and expanded to now offer a distinct range of highquality nutritional supplements and skin care products. Through this new venture, KAILO has become the only wellness-focused business in Australia to offer such a diverse selection of beauty and health products and services. The most unique of KAILO’s offerings are its Biologique Recherche body care treatments, which are only available in Australia through KAILO. The brand’s team were trained to deliver this service by the Paris-based Biologique Recherche team during the pandemic. The treatments are truly luxurious yet results driven, designed to deliver body detoxing, slimming, and contouring, Primarily, KAILO’s focus is on delivering the utmost professionalism and service excellence to its discerning clientele. It believes that, whether they are undergoing laser treatment, a customised Biologique Recherche treatment, a nutrition consultation, or a cosmetic procedure, the customer should leave KAILO completely satisfied with their experience. The brand strives to ensure that this level of service also reaches those who use its products at home. This commitment to excellence is especially important for KAILO since the health, beauty, and wellness landscape has become increasingly competitive in recent years. The brand works hard to continuously improve and enhance the guest experience. To do this, it regularly trains and upskills its team members to ensure that they are properly equipped to deliver exceptional service to every client they encounter. KAILO is proud to operate based on a culture of care, passion, and dedication. It believes that this significantly impacts the customer experience, enabling them to relax and rest assured that they are in safe hands. In recent years, KAILO has noticed greater emphasis on several key pillars of health, including sleep, stress, and nutrition. The brand, committed to providing services and treatments that people want, strives to serve as a one-stop-shop for all areas of health and wellness. KAILO has also noticed increased demand for bespoke and personalised offerings. For this reason, it treats every client in an individualised manner, aiming to offer them a tailored programme that is designed to meet their personal needs and desires. As a result of the unparalleled standard of its excellent products and services, KAILO has been awarded the title of Best Luxury Wellness Brand, Australia, in the Global Luxury Hotel & Spa Awards 2023. In the wake of this achievement, KAILO looks towards a bright future. Its goal is to continue to expand its wellness medispa offerings in Australia, whilst launching its products to international markets. In 2024, it will focus on penetrating the US market with its nutritional supplements and plant peptide-based skincare range. Currently planning to host its second Wellness Summit in Brisbane in October of next year, KAILO is also committed to educating and inspiring its audience. The summit showcases the latest in health and wellness with the help of speakers and presenters from around the world. This event is a key passion for KAILO and its founders, who hope to bring the world of wellness to a global audience. Contact: Mathilde Nellemann Company: KAILO Web Address: