LUX Xmas 2018

LUXLIFE MAGAZINE | 95 Xmas 2018 The conversation soon moves on to how Onsen guarantees their award-winning service to their guests time and time again. “We are confident that our water quality, treatment and cleaning systems are best in class and we have a relentless focus on recruiting the best staff, so we can help provide a memorable Onsen experience for all of our customers. Like any business, we know we won’t get it 100% right all of the time, but we are continually reviewing the way we do things. We also actively encourage feedback from guests after their visits via a satisfaction survey, so we can continue to deliver on their expectations and provide a world-class day spa experience.” Liz continues, taking a moment to discuss the role of the staff in ensuring that guests experience all that Onsen has to offer. “Firstly, our staff come from all over the world and we pride ourselves on the training we provide so that all team members are equipped to deliver a best in class day spa experience for our guests, including being able to answer any questions guests may have about the Hot Pools, Spa and local surrounding area.” As we come to the end of the interview LUXlife is keen to hear Liz’s thoughts on the trends that she is seeing in the industry, and what Onsen is doing to stay ahead of any potential competitors. “We believe that we offer a truly unique experience, so we tend to follow our own path. However, the wellbeing mega trend is a big boost for us. The relaxation and pampering on offer here is second to none in the region and we pride ourselves on providing a convenient, tranquil escape from the more action-packed activities that the region has become famous for.” In her closing comments, Liz summarises Onsen’s appeal as they look towards capitalising on their unique facilities. “Queenstown continues to grow as a renowned holiday destination for local and international travellers, and as a 100% kiwi owned and operated business, we are excited about the opportunities this presents. We added the massage and spa facilities to our complex in 2017, and we are always looking for ways to improve our offering to meet the changing needs and expectations of our guests.” “Ultimately, we are a very popular destination for locals and visitors alike. Onsen is heavily booked all year round so we recommend that guests book their preferred package well in advance to avoid disappointment.” Contact: Liz Marshallsea Company: Onsen Hot Pools Retreat and Day Spa Address: 160 Arthurs Point Road, Arthurs Point, Queenstown, New Zealand Telephone: +64 3 442 5707 / (NZ) 0508 UNWIND Website: