Food & Drink Awards 2020

Page 16 www.lux-review.com LUX 2020 Food & Drink Awards Based in Dorset, UK, County EPOS is a leading company in the supply and maintenance of Electronic Point Of Sale (EPOS) systems for the hospitality and leisure industry. Led by Managing Director, Ollie Hammond, for more than a decade, Country EPOS has accrued a vast portfolio of more than 2000 independent pubs, restaurants and cafes, as well as notable clients such as Hall & Woodhouse, a group of family pubs, AFC Bournemouth and BH Live. This loyal client base continued to grow thanks to word of mouth and positive referrals generated by County EPOS’s unrivalled support and maintenance services. Ollie has been in the business of EPOS installation for two decades and has built the company around the core values of customer- centric support, client retention and proactive maintenance services. Recognising that the world of EPOS can be complex for those entering it with minimal prior knowledge, Ollie and his team seeks to provide a simple, fuss-free service that is based on years of industry insights. As a result, County EPOS stands out in a saturated market of internet-based suppliers by providing extensive aftersales care that drives customer retention, and a professional, comprehensive and reliable package of equipment, software, installation and support. These support and maintenance services are provided on-site, giving Country EPOS the A leading company in the supply and maintenance of EPOS systems for the hospitality and leisure industry, County EPOS stands out in a largely faceless, internet- based market. Providing excellence and support in on-site installation and maintenance services, County EPOS’s friendly approach to the implementation of innovative systems has proven even more valuable in recent months, as the impact of Covid-19 on the hospitality industry becomes increasingly clear. We found out more about how County EPOS is taking the pressure off businesses within this sector. Sep20884 County EPOS Most Trusted EPOS Solutions Provider 2020 personable, friendly face that clients want to work with, and that so many other suppliers lack. In addition, Ollie has mainly recruited team members with a background in the hospitality industry, to ensure that all those who work with County EPOS understand how pubs, bars and restaurants operate and manage everything from customer service to margins, ordering to stock control. In this way, County EPOS has been able to acquire an enthusiastic team who are committed to working around the clock to support an industry they are familiar with, which gives them the valuable insights necessary to work with clients in a way that works best for them. In the past year, EPOS systems have become a vital asset to the hospitality and leisure industries, as Covid-19 and the implementation of social distancing measures have had a significant impact on the way businesses of all shapes and sizes operate. EPOS has enabled many businesses to continue operating as safely as possible, dramatically minimising the contact had between staff and visitors to various establishments and as such reducing the risks of interaction. County EPOS recently released their ‘Pay at Table’ facility, which allows customers to order from their mobile devices without having to queue or have waiting staff moving from table to table. The technology directly integrates the EPOS with bar dispensaries and kitchen printers or screens, so as to make orders and record revenues without duplicating sales. The introduction of this product, alongside hand-held EPOS operations has made a significant impact on the hospitality industry, making processes safer in the midst of a pandemic whilst, as an added bonus, increasing the speed of service and operation for many businesses. In light of the successful rollout of County EPOS’s systems across the Hall & Woodhouse pub chain, the firm is now excited to be in talks with other national breweries. However, whilst the ambitions for the firm’s own growth and development remain important, Ollie and his team are currently continuing to focus their efforts on supporting the hospitality industry through Covid-19. It has been a challenging period for us all but the hospitality sector is undoubtedly amongst the hardest hit. With their personable service and transformative technological solutions, County EPOS is doing amazing work to support this valuable industry. Contact: Ollie Hammond Company: County EPOS Web Address: www.countyepos.com