Hotel & Spa Awards 2018

www.lux-review.com Page 17 crystal chandelier and given a personal room tour upon check-in. Interactions are seamlessly conducted by Guest Relations Ambassadors that tend to every need before needed. As a member of Sino Hotels, the hotel’s strategy and execution of the practice are guided by the many key core values of the group. The core insight implemented is the value of Quality Excellence. The team truly believes in its product but aside from this, goes the extra mile to deliver the best possible service. What makes the team unique is demonstrated in another one of its core values, which is Continuous Improvement. Always looking to improve, the team constantly finds new ways to enhance the guest experience. The team believes in the product but management also believes the team to be the best to deliver the ultimate service. The personal touches are what distinguish The Olympian Hong Kong and they weave and tailor according to guest preferences. Alongside customer service, sustainability and environmental awareness are also core values of Sino Hotels. As such, every hotel in the group incorporates green initiatives, community service and engagement whenever they can to be responsible to the environment while providing guests with the exceptional level of service that they expect. As part of its drive to offer guests everything they could possibly require, the Olympian Hong is equipped with all the communications technology and amenities for guests to stay connected whether they are here for leisure or business. The establishment also features a vast array of amenities and facilities, including a 24-hour fitness centre complete with state-of-the-art equipment where guests can unwind and rejuvenate, in addition to a self-service launderette, which allows guests the convenience and privacy of handling their own garments-a rare amenity in Hong Kong and perfectly suited for extended stays. Ultimately, the future of hospitality lies in technology and bespoke experiences. The Olympian Hong Kong, alongside all of the other hotels under Sino Group, is promoting the destination and neighbourhood where its hotels reside to provide a truly local experience for our guests. All hotels will undergo different stages of renovation to be equipped with the latest technology, amenities and facilities for the future over the coming years so that they can offer guests a truly cutting-edge experience. Company: The Olympian Hong Kong Email: [email protected] Address: 18 Hoi Fai Road, West Kowloon, Hong Kong Phone: 852 3199 8888 Website: www.theolympianhotel.com