Parent & Baby Awards 2018

www.lux-review.com Page 45 LUX 2018 Parent & Baby Awards provided so the customer is not left without a pushchair, we aim to get replacements items from the manufactures should there be a genuine reason the item has to be returned. At every point Reyners Discount Nursery aims to put customer satisfaction at the heart of our service.” This level of service would be impossible without a dedicated team of staff, and as such Jas is justifiably proud of her employees and the work they undertake, as she explores. “The staff at Reyners Discount Nursery have more than 20 years of experience of working in his field therefore have good product knowledge and over the years have been able to build relationships with the customers understanding consumer needs. At Reyners Discount Nursery we ensure the staff feel valued and are commended for good work, staff are involved in decision making when it comes to purchasing new products and briefed weekly on upcoming changes and new ideas. Staff input is highly valued in our firm as they are the face of our company, and as such we use their feedback to enhance our service offering.” Looking to the future, with key competitor Mothercare announcing store closures, Reyners Discount Nursery has the chance to gain even greater market share and support an even wider range of clients. The firm’s future developments are all focused on achieving this goal, as Jas concludes. “Ultimately, at Reyners Discount Nursery we aim to have new products instore expanding our range even further. Additionally, our online purchasing to come next year with home deliveries reducing the hassle for our customers. We aim to offer bigger and better deals, so our customers can make bigger savings without compromising on quality and safety, and this will remain our core focus as we look towards a bright and prosperous future.” Company: Reyners Discount Nursery Contact: Jas Rhal-Dalheley Address: 26-28, High Street, Bilston, West Midlands, WV14 0EP, UK Phone: 01902 491934 Web Address: www.reynersdiscountnursery.co.uk