Resorts & Retreats Awards 2020

Page 8 www.lux-review.com LUX 2020 Resorts and Retreats Awards UK startup ariia Guest Experiences has been helping hotels, resorts, restaurants and pubs across the UK open and operate safely in the midst of the COVID-19 pandemic. A timely solution to an unexpected problem, ariia offers hospitality businesses a range of options for adopting a contactless guest experience through branded customer apps, in-room tablets, customer kiosks, contactless ordering and mobile payments. Helping hundreds of UK hospitality businesses operate safely is why ariia Guest Experiences has been awarded the Best Guest Experience Platform – London 2020. It comes as no surprise that the COVID-19 pandemic has had a devastating impact on the global hospitality sector, leaving owners and operators with a list of challenges to address in order to reopen and rebuild their businesses. These challenges include reducing physical interaction between customers and staff during check-in, replacing printed menus and flyers with digital alternatives and avoiding unnecessary physical contact points as customers move through hotels and resorts. ariia helps hotels and resorts address these challenges through customised guest apps for contactless check-in, room service orders, concierge requests, amenity bookings and real-time reviews. Hotels and resorts can have their own branded guest app in the app stores and select from a range of additional tools such as customer kiosks, in-room smart tablets and digital signage, all managed through the ariia cloud-based dashboard. Over the course of the year, ariia has expanded across the UK working with both independent and branded hotels. Their clients include the Trafford Hall Hotel, an iconic property overlooking Manchester United Football Club’s Old Trafford stadium and part of Best Western’s Signature Collection. The hotel remained open during the UK national lockdown and used ariia to help host key workers safely. Most recently, ariia has expanded internationally, working with hotels and resorts across Africa and Asia. ariia also turned its attention to pubs, an iconic part of British culture, helping them to digitize through the launch of PUB PASS. Pubs and bars can quickly launch mobile ordering and payments, eliminating face-to-face orders at the bar thus keeping customers safe. The success of PUB PASS led to the ariia launching YUM PASS, a tool for restaurants to immediately start takeaway and delivery services, something that Oct20614 ariia Guest Experiences Best Guest Experience Platform Solutions – London has been a lifeline for restaurants and cafes across the country. “Our hearts go out to the many people across the world that have been affected by this pandemic. The hospitality sector has been hit particularly hard which is why we are keen to show businesses how technology can kick start the recovery” says Asif Alidina, ariia’s Commercial Director. Whether you operate a hotel, resort, pub or restaurant, using ariia for contactless operations gives your customers a safe experience, streamlines operations and distinguishes your business from the competition. Visit www.ariia.io and www.pubpass.co.uk to get started!