Resorts & Retreats Awards 2023

72 | LUXlife Magazine Best Independent Travel Agency 2023 - West Yorkshire Founded in 2015, Holiday Hamster is an award-winning, independent, UK-based travel agent with offices in Ripponden, Halifax, and West Yorkshire, specialising in taking the stress out of booking by creating bespoke holidays to suit its clients’ individual needs. We find out more from Company Director, Hayley Walker, as we spotlight the firm following the Resort and Retreat Awards 2023. Whether you are looking for that blissful break to share with someone special, a fun trip with a group of friends, or a memorable vacation with the family with plenty of entertainment to suit all ages, Holiday Hamster is the independent travel agent that’s big enough to cater for all your holiday imaginings, but small enough to take that extra time to care. Fully ATOL protected*, Holiday Hamster can create tailor-made packages for all sorts of vacations and breaks, including honeymoons, city breaks, family holidays, stag and hen parties, beach holidays, cruises, Disneyland Paris, and Walt Disney World, to name but a few. As an independent travel agent, Holiday Hamster is part of The Global Travel Group and thus has access to a plethora of suppliers and tour operators. This allows it to offer customers some of the keenest prices and special offers. As a family-run business, both wife and husband work together with many suppliers throughout the travel industry to offer an array of holidays. Specialising in arranging Disney holidays as well as cruises, spanning anything from a few days to a fantastic trip around the world, Holiday Hamster can make all of the necessary arrangements, ensuring that everyone is fully catered for. “Our core values are centred around our customer service,” explains Hayley Walker, one half of the dynamic husband-and-wife team which makes up Holiday Hamster. “We pride ourselves with this and always like to ensure our customers are well looked after.” From the moment that customers get in touch with the firm, whether they visit in store or via telephone, Hayley and the team are with them every step of the way to ensure they get the best from their holiday. As well as this, the team will always follow up and contact clients when they return home to find out all about the holiday and, most importantly, to make sure they enjoyed themselves. “Our team are very good at upholding this and we have regular staff meetings to see if there is anything that we can do better and to make sure that everyone is doing the same for each customer,” Hayley elaborates. “We have a small team and, because we are family run, we like to treat them as family. They are truly dedicated to their work and do their upmost best when at work.” The current travel trends that Hayley and the team have noticed emerging at the moment seem to be focusing on cruises, and Holiday Hamster is always looking for new destinations and training its staff in order to be up to date with what is going on within the industry. Hayley continues to tell us that the dedicated team is always coming up with new ideas to help the company stand out from the other competitors. A content creator does an excellent job with Holiday Hamster’s social media channels, keeping it looking fresh and up-todate, whilst the travel consultants come up with great new ideas to keep the shop looking fresh and inviting. Recently, in recognition of its dedication and hard work, Holiday Hamster was crowned Best Independent Travel Agency 2023 - West Yorkshire in the Resort and Retreat Awards. Meanwhile, the company also likes to focus on the local community and Hayley tells us there are some exciting things in the pipeline. “We have some big events coming up that we are sponsoring to get our name out more into the local community and surrounding areas,” she enthuses. “And we are hoping to run some of our own events later in the year.” Contact Details Contact: Hayley Walker Company: Holiday Hamster Web Address: