Summer 2018

LUXLIFE MAGAZINE | 83 Summer 2018 guests have the best possible stay. Jess is confident that guests will always enjoy their stay, due to the expertise and high-quality standards that staff possess. “Here at Onsen, we are confident that our water quality, treatment and cleaning systems are best in class. Also, we have a relentless focus on recruiting the best staff, so we can help provide a memorable Onsen experience for all our customers. “Additionally, we also actively encourage feedback from guests after their visits via a satisfaction survey, so we can continue to deliver on their expectations and provide a world class day spa experience.” A crucial aspect of Onsen’s success has been its team’s striking ability to monitor and adapt to the relevant trends that are constantly arising in the sector. Jess tells us how the team stays one step ahead of its competitors, as well as whether or not the spa copies these trends. “At Onsen, we are unique in our offering and tend to follow our own path, but the Wellbeing mega trend is a big one for us. The relaxation and pampering of offer here is second to none in the region and we pride ourselves on providing a convenient, tranquil escape from the more action packed, adrenaline filled activities and winery offerings in the Queenstown region. “Furthermore, soaking in our cedar hot tubs for 60mins is great for the body and the mind. It allows guests to kick back, relax and soak up the breath-taking scenery that surrounds them. Combining a swim with a massage, means guests are more relaxed by the time they get on the massage table which in turn makes the massage more effective.” Ultimately, there are exciting times ahead for Onsen Hot Pools, with the destination becoming increasingly popular for both locals and tourists, and the team encourage people to book well in advance in order to ensure they get their ideal visit. This popularity leaves Jess predicting an incredibly bright future for Onsen, and she tells us what we can expect from the venue in the near future. “Queenstown continues to grow as a renowned holiday destination for local and international travellers and as a 100% kiwi owned and operated business, we are excited about the opportunities this presents. We added the massage and spa facilities to our complex in 2017, and we are always looking for ways to improve our offering to meet the changing needs and expectations of our guests.” Company: Onsen Hot Pools Queenstown Contact: Jess Reavley Address: 160 Arthurs Point Rd, Queenstown, PO Box 209, Arrowtown, New Zealand Phone (International): 00 64 21 032 2202 Phone (NZ): 0508 UNWIND Website: www.onsen.co.nz