Page 34 www.lux-review.com LUX 2022 Travel & Tourism Awards Offering market-leading travel services through a range of platforms, which incorporate both packaged travel and tailor-made travel arrangements, Inspire works with many of the UK’s well-known and trusted travel providers, as well as corporate organisations to provide sales promotion services and employee benefits and reward schemes. Its proactive and dynamic team is made up of travel experts, flight teams, business development and project managers, product and marketing specialists, web developers, and highly effective administration and fulfilment teams. For the past ten years, Inspire has been developing a highly successful Travel Gift Card proposition, which many corporate and business customers use as an incentive to reward and recognise their staff. In April 2021, it become the first and only company to offer its Travel Gift Card users 100% financial protection, through establishing its own, new and unique trust account. It also recently launched a Salary Sacrifice Scheme for holidays, which is also underpinned by its new and unique trust account. Inspire works with clients who are looking to book all kinds of holidays. From a weekend city break to a luxury once-in-a-lifetime experience, Based in Bramhall, Cheshire, The Inspire Group has been offering its customers an unrivalled level of service across all its travel-related services for more than 16 years. The company holds all the required licenses with ABTA, ATOL and IATA in order to trade responsibly, and provide customers with unrivalled financial protection. Jan22207 INSPIRE EUROPE Best Package & Custom Travel Arrangement Company - UK costing anything between £2,000 and £100,000. The Inspire team is highly trained and able to assist with every little detail of what goes into making a trip that extra special. Delivering excellent customer service sits at the very heart of the business and drives its success. Inspire knows that UK consumers have a choice of who they book to travel with and feels very grateful and honoured that its customers see the brand as their trusted travel partner. Many of its customers have been booking through the company for many years, which is a testament to the strength of Inspire’s customer service and a great credit to the team. The last couple of years has certainly been a time when Inspire demonstrated its unwavering customer focus. Following the COVID-19 pandemic and its significant impact on the travel industry, Inspire had to think creatively in order to keep its business thriving whilst, at the same time, help restore customer confidence. To achieve this, the company invested a great deal of its own financial resources into keeping the business operating with its teams at work, rather than opting into the furlough scheme, so they could continue to offer customers a full service. Also, when the pandemic initially hit, the company was quick to put in place its Inspire Confidence Guarantee, giving customers protection if their booking was affected by COVID-19, and giving them the freedom to choose their next steps, including the ability to amend their travel dates, amend their destination, and even cancel with a full refund. Under the guarantee, if the customer is unable to travel due to personal reasons, the company will work to limit the cancellation costs and will not charge an administration fee. Many of Inspire’s team are independent travel associates – travel professionals who largely work from a home-base and offer customers a full travel service at their convenience. This is an area of the business that is growing quickly and one that the company wants to develop going forward. Inspire believes that given the backdrop of the pandemic over the last two years, more and more UK consumers are looking to book their travel needs with a respected travel agent because of the safety and security it offers when travelling. Inspire’s professional team of independent travel advisors offer a very high level of customer service and care, and work around the clock to make sure customers get the very best service. The company is also investing in a concierge team to achieve the next level of customer service – This will be a service that all Inspire customers can reach out to when travelling with the company. 2022 has got off to a good start so far for Inspire and the travel industry, and with testing being relaxed and consumer confidence returning, the booking market in the early months of the year have been buoyant. This means the company can now get back to what it loves best – helping customers make the best memories through their holiday and travel experiences. Company: INSPIRE EUROPE Email: [email protected] Website: www.inspire.co.uk
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