Travel & Tourism 2023

36 | LUXlife Magazine - Travel & Tourism Awards 2023 ay My Hat Travel may be a relatively new agency, but its agents have years of experience in crafting the perfect holiday experience, as well as delivering exceptional customer service. For many agencies, once the holiday has been arranged, the individuals will go on their travels, and that will be that. But for Lay My Hat Travel, it is so much more, they are devoted to providing an exceptionally personal service that extends across the entire process, ensuring peace of mind for the client should any issues arise. Combined with extensive experience within the travel industry, it comes as no surprise that Lay My Hat Travel has won the award for The Best Bespoke Luxury Travel Agent UK. Where did it all begin? For years, Kelly and Natalie’s friends and family would use them as an information hub for holiday ideas, and it was when they came to have their own families and take time away from their corporate lives that they felt it was time to begin their own venture in the form of launching their own travel agency. Being so family-oriented, delivering personal service is very important to them. Providing a bespoke, luxury holiday as a travel agent takes work. There are so many places in the world to visit, explore and experience, the team at Lay My Hat Travel put the work in and enjoy piecing together tailor-made holidays to suit each and every client to a tee. Kelly and Natalie are indeed knowledgeable and experienced as fullservice travel agents, with extensive knowledge of various destinations, airlines, hotels, and other travel-related services. This is in part down to their previous connections and expertise. As a bespoke travel agency, Lay My Hat Travel can provide accurate and relevant information to clients and help them make informed decisions. Every holiday is carefully chosen depending on the unique brief provided by the client. Crucial to this personal service offered by Lay My Hat Travel is excellent communication skills. As a team, they communicate clearly and efficiently with their clients, ensuring that everyone is always satisfied. Furthermore, every member of the team pays great attention to detail. The team know that for holiday goers, planning a trip involves numerous elements, such as flight schedules, hotel reservations, and transportation arrangements. Therefore, as the ideal travel agent they are organised and detail-oriented to ensure everything runs smoothly. As part of its service, it is clear that Lay My Hat Travel is very customerfocused. The team always put their clients’ needs first and work to provide them with the best possible travel experience. They listen to their clients’ preferences and concerns and tailor their recommendations accordingly. This is evident in the feedback and reviews provided by customers. Best Bespoke Luxury Travel Agency - UK Having worked within the travel industry for more than two decades each, Kelly and Natalie are the founders of Lay My Hat Travel. A specialist travel agency arranging bespoke luxury holidays including ocean and river cruises. With an experienced and skilled team on hand they ensure clients are matched with the perfect holiday that best suits their desires and budget, resulting in the most enriching experiences and memories that last a lifetime. Interestingly, the agency's team have excellent problem-solving skills. In the world of travelling and adventure, travel plans can sometimes go awry due to unforeseen circumstances such as flight cancellations, delays, or changes in the itinerary. The team possess excellent problemsolving skills and can develop solutions quickly to minimise disruption to clients’ travel plans. They are specialists in the sector for a reason. Lay My Hat Travel has also adopted a very modern and bespoke approach to the way the team work, helping them to deliver excellent customer service. With the increasing use of technology in the travel industry, Lay My Hat Travel is proficient in using travel-related software and other digital tools to make the booking process smoother for clients. Overall, the Lay My Hat Travel team is knowledgeable, communicative, detail-oriented, customer-focused, and flexible, providing clients with a seamless travel experience. It is no wonder that the agency has been recognised nationally and is growing a reputation as one of the best in the business. Company: Lay My Hat Travel Web Address: L