Travel & Tourism Awards 2024 | 13 Tickets can be purchased online, via the Heathrow Express app, in the Arrivals area, and at the train station. However, if preferred, contactless and Oyster cards can be used to travel by tapping in and out. At all times, single Express tickets cost £25 and returns £37. To get the best deals, it is advisable to book tickets in advance, you can purchase an Early Bird ticket from just £15. Children 15 and under travel for free. For over 25 years, Heathrow Express has played a significant role in the overall success of Heathrow, providing both customers and staff members with a sustainable and cost-effective way to travel to and from the airport. Being safe, fast, and competitively priced, it is an attractive travel option that people may see as preferable to a lengthy car journey or pricey taxi ride, contributing towards the reduction of the travel industry’s carbon emissions. Furthermore, offering an efficient service and exceptional on-board facilities, it sets the tone for the positive customer experience that Heathrow has become known for. To understand what the public think about Heathrow Express, one must simply look at its TripAdvisor page, where it is rated an impressive four out of five stars. Over 1,500 travellers have left reviews about the service, the majority of which are overwhelmingly positive. For example, one customer shares, “We have used this service dozens of times and it remains the simplest and most convenient way to get into London from Heathrow Airport. The trains are always clean, prompt, and the entire system is effortless.” Heathrow Express believes that, in order to provide a positive experience to the customer, it is important to ensure that employees have a positive experience in the workplace. Its highly trained and skilled team members play a significant role in its ability to deliver smooth-sailing and relaxing journeys to all passengers. For this reason, Heathrow Express strives to listen to and understand its people, ensuring that they feel valued, recognised, and empowered to do their best at work. As a result, many of its reviews praise the professionalism and helpfulness of the Heathrow Express team. Heathrow Express strives to be a good neighbour both in Heathrow and Paddington, they take corporate responsibility seriously and look to add public value, where possible as it aligns with our company values and morals. They regularly participate in community litter picks and work with local schools. They sit on the board of The Paddington Partnership, which is a voluntary grouping of the main developers and companies in Paddington, working to regenerate, promote and connect across the area. They are extremely proud of their partnership with the charity, Pursuing Independent Paths (PIP). The charity’s aim is to help all adults with a learning disability and autism, to find their voice and lead a life of their choice. This helps to support the National Autism Society to create a society that works for people with autism. For its excellence in all areas, Heathrow Express has been awarded the title of Best Local Railway Service Provider, London, in the Travel and Tourism Awards 2024. With customer service, safety, and sustainability at its core, there is no doubt that it looks towards a bright future as it continues to offer a preferred method of transportation to those travelling between Heathrow Airport and London Paddington. Contact: Laura Edwards Company: Heathrow Express Web Address: www.heathrow.com
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