46 | LUXlife Magazine Most Client-Focused Bespoke Travel Agency 2024 - Scotland For travellers looking to experience their next exciting adventure, G@Marshall Travel offers something entirely different from a traditional high street agency. With unparalleled customer service and meticulous attention to detail, the company acts as a premium travel concierge for its valued clients. Its bespoke holidays are designed to exceed expectations with a range of stunning destinations to fulfil guests’ wildest travel dreams. Recognised in this year’s Travel and Tourism Awards, G@Marshall Travel offers exceptional, tailor-made holidays with the personal touch to make every journey truly incredible. G@Marshall Travel’s motto is ‘Service based on experience, not a brochure’. The agency provides genuine and impartial advice to make travellers’ holidays unforgettable. Through partnerships with the world’s best tour operators, the company can ensure that its bespoke journeys meet the highest standards. Whether seeking a luxury hotel, private villa, or exotic desert camp, G@Marshall Travel has a range of amazing offers to enrich the holiday experience. All journeys are protected by the Air Travel Organiser’s Licence (ATOL) and the Association of British Travel Agents (ABTA), to ensure clients’ getaways are financially secure. Founder Geraldine Marshall says, “We know that it’s the little touches that count: an unexpected upgrade; chauffeured car from your home to the airport; complimentary lounge access; a tip for a hot restaurant; advice on the must-see sights without the crowds. All this along with access to a 24-hour mobile number to speak to us directly wherever you are in the world. Your average travel agent doesn’t do this.” With over 25 years’ industry experience, Geraldine is well-positioned to curate the perfect bespoke holiday for each individual traveller. Her thoughtfully created journeys are designed to alleviate holiday stress, ensuring clients have the time to reconnect with their loved ones, completely relax, or embark on an epic adventure. From Antarctica expeditions and desert tours to African jungle exploration, the agency offers authentic trips that are truly once-in-a-lifetime. Alan Billingham, one esteemed client, shares, “We booked a holiday for four adults to Aruba through G@Marshall Travel. Despite the uncertainty post-lockdown, we knew we were in safe, professional hands. Geraldine has kept us informed of any updates as they become available. In the chance of the holiday not going ahead due to the pandemic, we are covered financially. We would recommend G@ Marshall Travel to anyone. They offer a genuine, first-class service.” G@Marshall Travel is passionate about continually seeking new destinations and experiences to add to its extensive collection. The agency is dedicated to making travel dreams a reality and encourages clients to reach out with their unique holiday requests. Geraldine strives to design tailored experiences and create memories that travellers will remember for years to come. Geraldine says, “I visit clients in their homes or wherever they wish to meet at their time and date. I will sit with each client for however long it takes to get the best personalised holiday for them. We provide an enhanced customer experience, offering an alternative to phoning a high street agent and waiting days to hear back.” In 2022, Geraldine opened her first retail premise in Barrhead, Scotland, to share her expertise with the local community. Established shortly before the pandemic, G@Marshall Travel was one of many travel agencies impacted by the country’s national lockdowns. Geraldine courageously made the decision to close her premises and continue running the business from home. Despite these challenges, the company has experienced substantial success since restrictions ended. In January 2024, G@ Marshall Travel saw profits continue to grow, leading to Geraldine being featured in TTG’s Travel Magazine for her accomplishments. Spearheaded by Geraldine Marshall, G@ Marshall Travel delivers exceptional travel experiences with a focus on personalisation and unparalleled customer service. With her extensive industry knowledge, Geraldine provides invaluable and impartial advice to help travellers realise their travel dreams. Offering exclusive cruises and tailor-made holidays, the company is dedicated to planning the perfect getaway, taking care of every detail to ensure clients can experience complete relaxation. For its outstanding travel experiences, we have bestowed on G@Marshall Travel this year’s award for Most Client-Focused Bespoke Travel Agency – Scotland. Contact: Geraldine Marshall Company: GMarshall Travel Web Address: www.GMarshallTravel.co.uk Email: [email protected]
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