Travel & Tourism Awards 2024 | 31 Located in the stunning coastal town of Sorrento in Melbourne, Australia, Hotel Sorrento is an elegant family-run hotel situated on the clifftops overlooking the bay of Port Phillip. Equipped with a range of wellness facilities and ideally positioned near the beach, a vibrant township, and the historic Fort Nepean, this is the perfect place for anyone seeking a balance between relaxation and sight-seeing. Best Luxury Clifftop Hotel 2024 - Melbourne lifesaving clubs. The hotel believes that its passion for community is one of the reasons why so many people love coming to Hotel Sorrento during their holidays. This is because they know that, as soon as they step through its doors, they will feel at home and experience a sense of community that is severely lacking at most modern hotels. Since its inception in 1872, Hotel Sorrento’s core values have not changed. It has always been a family business at its core, serving as the beating heart of its community. To this day, the hotel is proud to be a local business where guests from all over the world are made to feel completely at home. For this reason, it is no surprise that Hotel Sorrento has been named Best Luxury Clifftop Hotel, Melbourne, in the Travel and Tourism Awards 2024. Looking towards the future, Hotel Sorrento will be working to expand further into the luxury travel market by continuing to enhance its facilities and services. This year, it will focus on providing guests with tailored experience packages that showcase the best of the Mornington Peninsula. In this, it hopes to take the stress of planning out of travel by building itineraries that strike the perfect balance between exploring the area and making the most of the extensive on-site facilities. Beyond 2024, Hotel Sorrento is planning to add additional luxury suites to its accommodation options, as well as building a dedicated conferencing and events space to hold large-scale events. Contact: Bridget Bailey Company: Hotel Sorrento Web Address: www.hotelsorrento.com.au ith roots that date back to 1872, Hotel Sorrento is an iconic establishment that has been providing outstanding accommodation and top-notch hospitality to both local people and tourists for decades upon decades. Today, it is a family owned and operated business in its third generation. With two restaurants, five bars, ample conference facilities, a private dining area, countless luxury accommodation suites, a 30-meter lap pool, and a variety of wellness facilities, there is truly something for everyone. Hotel Sorrento’s impressive range of rooms and suites are nothing short of delightful, boasting contemporary design, spacious living, and opulent interiors. Whether you choose to stay in a classic room, a poolside room, or a sunset suite, you can trust that you will be surrounded by both timeless elegance and modern comforts. Hotel Sorrento is undoubtedly the ideal way to experience the beauty of Australia’s Mornington Peninsula. As a third-generation business, Hotel Sorrento’s core values are centred around family, a focus that underpins its interactions with both team members and customers. In everything it does, the establishment is committed to authenticity and strives to bring joy to all guests, ensuring that every stay is a memorable one. Whether they are celebrating a special occasion or simply catching up with friends, they can count on the fact that they will always have an unforgettable experience at Hotel Sorrento. To facilitate this, the Hotel Sorrento team are thoroughly trained, undergoing a rigorous onboarding process to ensure that they are equipped with the skills and knowledge needed to fulfil their roles. All processes are documented to ensure consistency in the service provided. However, staff are encouraged to provide guests with a personalised experience that aligns with the Hotel Sorrento way. Moreover, Hotel Sorrento is proud to be actively involved in its community, employing hundreds of local people and supporting a number of meaningful causes. For example, it provides major sponsorships to various schools as well as the football and netball club and the surf W
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